Refund & Returns Policy

Last updated: September 2026

At Trinity Botanical, we want you to feel confident when purchasing our products. Because our products are skincare products intended for personal use, we take hygiene, product safety and quality very seriously.

Returns

We accept returns for products that are unused, unopened and in their original packaging.

If you would like to return an eligible product, please contact us within 7 days of receiving your order and provide your order number and reason for the return.

Returned products must:

• Be unused and unopened

• Remain in their original packaging

• Be in their original condition

• Include all applicable packaging and accessories

Products that have been opened, used, tested or altered cannot be returned unless the product is defective or was damaged before delivery.

Damaged or Incorrect Products

If your order arrives damaged, defective or contains the wrong product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product and packaging so that we can assess the issue and assist you with a replacement or refund where appropriate.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping fees are generally non-refundable unless the return is due to a Trinity Botanical error or a defective/damaged product.

Change of Mind

If you have simply changed your mind about a purchase, the product must be unused and unopened to qualify for a return.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Skincare & Allergic Reactions

We encourage you to review the product ingredients before purchasing and to perform a patch test before applying a new skincare product.

Trinity Botanical cannot accept returns or provide refunds solely because a customer does not like the feel, fragrance or personal results of a product, provided the product is not defective.

If you experience an unexpected reaction to a product, discontinue use and contact us so that we can assist you.

Sale Items

Sale or promotional items are subject to the same return conditions unless otherwise stated at the time of purchase.

How to Request a Return

To request a return or report an issue with your order, please contact Trinity Botanical through the contact details provided on our website.

Please include:

Order number
Product name
Reason for the return
Photographs, where applicable

Do not send products back before receiving return instructions from Trinity Botanical.

Our Commitment

Every Trinity Botanical product is prepared with care and attention to quality. If there is a problem with your order, please contact us and we will do our best to resolve it fairly and promptly.

Trinity Botanical
Botanical skincare, thoughtfully formulated.