Shipping Policy

Last updated: September 2026

At Trinity Botanical, we are committed to ensuring that your order reaches you safely and promptly.

Processing & Delivery

All orders are carefully prepared and dispatched once payment has been successfully received.

Orders are delivered within 3–5 business days from the date your order has been dispatched.

Please note that business days exclude weekends and public holidays.

Delivery Areas

We currently deliver within South Africa.

Delivery times may vary slightly depending on your location and courier availability, particularly for areas outside major metropolitan centres.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation with the relevant tracking information, where available.

Please ensure that your delivery address and contact details are correct before completing your order. Trinity Botanical cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

Delays

While we aim to deliver within the stated timeframe, occasional delays may occur due to circumstances outside of our control, including courier delays, severe weather, public holidays, or unforeseen operational disruptions.

If your order has not arrived within the expected delivery window, please contact us so that we can assist you.

Damaged or Missing Orders

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and products received.

If your order appears to be missing or has not arrived within the expected delivery timeframe, please contact us so that we can investigate the matter with the courier.

Contact Us

For any questions regarding your order or delivery, please contact Trinity Botanical through the contact details provided on our website.

Trinity Botanical
Botanical skincare, thoughtfully formulated.